Frequently asked questions about EVtools
Is your question not included? Please contact EVtools support.
How do i request an account for the maps portal?
Send an email to [email protected]. We will respond to your question within 2 business days.
How do i set a new password?
Click ‘Don’t remember your password?’ at the bottom of the login window. Follow the steps to receive an email with instructions on changing your password. If you don’t receive an email in your inbox, please check your spam folder. If that doesn’t work, then contact customer support at [email protected]
How are the forecasts created?
Forecasts are based on public data and advanced models, using a predictive algorithm from the Sparkcity model that was developed in collaboration with TU Eindhoven. Other public data sources are also used.
What is a forecast map?
A forecast map in Maps shows the forecasts of EVs and the charging needs of different target groups such as residents, visitors and commuters at street level down to 200m.
What is a plan map?
A plan map in Maps is a map showing proposed charging sites based on EVtools forecasts, placement criteria and best practices.
How can I contact EVtools support?
If you can’t find the answer to your question in the FAQs, please email your question to [email protected]. We will get back to you within 2 business days at the latest.
What about security & privacy?
It is important to highlight a few points:
- EVtools deliberately chooses to host in the EU so that we are covered by European law and we comply with the security and privacy requirements in the EU.
- The data and output in/from the system belongs to you, the customer, and stays with you, the customer.
- You can log into the system using two-step verification. This is what we recommend to provide an additional layer of security for your account. If you have any more questions about security and privacy, please email [email protected].
Can other tools or systems be linked to ?
EVtools believes in an open and neutral IT landscape to support public and commercial parties, independent of a contracting party or contractual relationship. All parties can get their digital applications working together via Application Programming Interfaces (APIs).