“In Heerlen, we often receive comments on traffic decisions for a charging location, or even only when the charging station is installed. We aimed to prevent this by involving people in the location selection process beforehand. The proactive approach (participation approach, ed.) is highly suitable for this. The plan map combined with the communication strategy helps to collect feedback in an accessible way through a single point of contact over a short period. This allows us to select better locations and reduces subsequent objections because people are informed earlier and more comprehensively.”